State Farm® Insurance Agent Richard Waid
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Karen Branum
March 4, 2026
"Outstanding Customer Service. It’s nice to be valued. It’s always a pleasure doing business with everyone at Richard Waid’s State Farm insurance Agency."
"Karen, thank you for your kind words and for taking the time to leave us a review. "
Annette Taylor
March 3, 2026
"We have had State Farm Insurance with Richard Waid for years. They are always so nice and helpful and give us good rates. I would highly recommend Richard Waid and State Farm."
"Annette, thank you for your kind words. "
Teresa Hood
February 27, 2026
"I absolutely love this group of people! They go out of their way to help u to get the most out of your insurance. The people in the office are so friendly and will help u out anytime they can."
"Thank you for your kind review Teresa! "
Alesia Ray
February 26, 2026
"This office cut my current auto policy in half and made the transition easy and painless! I was able to add life insurance and still am paying less than my other auto policy. I appreciate their promptness and ease through the signup process and I'd recommend them hands down to family and friends. Currently hoping to switch over my homeowners and business insurance as well so I can deal with it all in one place."
"Thank you for your kind review, Alisia. Glad we could help. "
Kimberly Davis
February 14, 2026
"It started off just me getting a quote on my homeowners to see if I could get better coverage and I’m so glad I made that call. We also have 3 vehicles which I was paying almost $2400 every 6 months (with Allstate)(with no claims Or tickets) so I asked if they could also give me a quote on them as well. I’m so glad I did. I went from paying $403 a month to $201 with the same coverage ! Thank you Gayla and Deedra. I can’t emphasize enough “Let them Give you a Quote”."
"We're so glad we could help save you money! Thank you so much for your kind review. Kimberly! Look forward to serving you in the future."
Crissy Sharp
January 20, 2026
"Love this State Farm office! We’ve been customers for a while and the staff work hard for us. They resolve our problems much faster and more efficiently than the app, connecting us with local providers who are eager to help. I can’t say enough good things about Richard and his staff. Highly recommend!!!"
Brad Burroughs
January 19, 2026
"Very pleasant to deal with and seemed very eager to help me. Great experience!"
"Brad, thank you for taking the time to leave us a review. Glad we could help you!"
Kim Heninger
January 15, 2026
"Excellent customer service and friendly staff that treat you like family!!"
"Kim, thank you for your kind words!"
Alan Castleberry
January 12, 2026
"I’ve been with State Farm for many years and there is a reason why! They continue to go over and above to accommodate and provide the best insurance available for most any need. I’ve worked the most with this agency and Shelby Niblett is an absolute superstar!! Outstanding team and I would highly recommend this agency to anyone!!! Great job SF team, keep up the excellent work!!!"
"It’s our pleasure doing business with you. It’s customers like you that make our jobs easy. Thank you for the review, Alan. "
Terri Conwell
December 31, 2025
"Everyone there is so helpful!!!!"
"Thank you for taking the time to leave us a review, Terri. "
Erika Williams
December 23, 2025
"I had a cracked windshield and was dreading getting it fixed. However, Ryleigh Waid was very helpful with the replacement process. She only needed some small details for me and what glass company I wanted to use. She handled filing the claim and was very professional. I am thankful for this interaction."
"Erika, thank you for taking the time to leave us a review. So glad we could help. We pride ourselves in going above and beyond to help. "
Peggy
December 11, 2025
"Love the Ladies in this office!! Knowledgeable, caring & willing to go the extra mile!!!"
"Thank you for your kind review, Peggy!"
Shawna Johnson
December 5, 2025
"Love Richard Waid State Farm. Always professional, easy to work with and very responsive."
"Thank you for taking the time to leave us a review, Shawna. Truly appreciate your feedback! "
Daniel Billings
November 11, 2025
"Deedra with State Farm in Springville is absolutely WONDERFUL!!! She made the process so easy when getting things set up for our new home & vehicle insurance while we were still out of state! Highly recommend!! Everyone I have spoken with at the office is kind and very professional!!"
"Thank you for taking the time to leave us a review. Truly appreciate your feedback! "
connie heath
November 6, 2025
"Deedra goes over and above to answer all your questions and is very helpful . She’s always a joy to be around."
"Connie, Thanks you for taking the time to leave us a review. It's a pleasure to help you. "
Michael Vest
November 5, 2025
"Great rates and customer service."
"Thanks for leaving us a review Michael!"
Tina Rogers
November 5, 2025
"I recently did some home improvements and I greatly appreciate the assistance I received from Deedra at Richard Waid's office to make sure my property was adequately insured and to receive the discounts which I qualified for! Thank You! "Like a good neighbor..." 😊 Tina Rogers"
"Thank you for the kind review, Tina! We appreciate your feedback. I hope we continue to meet your expectations int he future. "
Nelson Saruse
October 17, 2025
"Always friendly and willing to help resolve whatever issue I have. It's also nice to be able to talk with someone local."
"Thank you for your kind review! "
Brenda Brooks
October 15, 2025
"Gayla is very helpful"
"Thank you for taking the time to leave us a review, Brenda! We appreciate the feedback."
Mollie Lyle
October 7, 2025
"I have been with this particular office for 30 years! They are absolutely the best! Friendly, can answer questions, reasonable and reachable! I can’t say enough good things especially about the staff! Highly recommend!"
"Mollie, Thank you so much for the kind review! These things you mentioned are what we pride ourselves in as an office staff!"
Teresa Church
October 7, 2025
"I just filed a homeowners claim with State Farm. The easiest process. The staff at this office are the kindest, easiest group of people I’ve had the pleasure to do business with."
"Thank you for taking the time to leave us a review, Teresa!"
Colby Bush
September 19, 2025
"Great customer service. Always quick to answer any questions."
"Thanks for the 5 star review Colby!"
Dan Clark
September 18, 2025
"I’ve always received exceptional service from Gayla, Richard and all the agents I’ve conversed with at this location. Any issue I’ve ever had has always been met with timely and satisfactory solutions."
"Thank you for your kind review, Dan. It's our pleasure to help. "
Carol Fleck
September 14, 2025
"Had an emergency repair on vehicle before a big trip. State Farm stepped in and handled the dealership and made it happen."
"Carol, first thank you for taking the time to leave us a review. Glad we could help!"
Adelay Watson
August 20, 2025
"Always helpful, professional, and friendly. Definitely recommend!"
"Thank you so much for the kind review. Our team takes pride in providing great service! "